Wow. We are sorry to hear that we fell short of your expectations. We spend considerable time training employees to take great care of our customers, and we would welcome your feedback on what we might change so that next time we can do better.
We would truly appreciate it if you could write a few words to let us know how we can improve and if you would like, provide us with a means to communicate with you. Your feedback is valued and we would really like to get a better idea of how we can make any needed improvements.